MegaPari Bangladesh Support and Customer Service

Live chat is the quickest way to reach the support team. You can get real-time answers on mobile and desktop.

• How to start chat:
  • Log in, tap the chat icon at the bottom-right of the website or app.
  • If logged out, open Help or Support from the footer, then choose chat.
  • Type your question and press Send.
• Best for:
  • Login and password resets.
  • KYC and document checks.
  • Deposit or cashout status.
  • Game support during a live match or slot session.
  • Bonus and wager questions.
• Hours and languages:
  • 24/7 live service in English and Bangla.
• Expected timing:
  • First reply in 1 to 3 minutes during peak hours.
  • Faster at night or early morning.
• Tips for faster help:
  • Share your username, affected game, and payment method.
  • Add order ID, transaction ID, or match ID if you have it.
  • Attach screenshots of errors or receipts.
  • Keep the chat open while the agent checks.
  • For urgent cases, state “urgent” in the first line. This helps MegaPari live support prioritise.

Email suits detailed cases that need attachments or a paper trail.

• How to send an email:
  • Use the support email shown under Help or Contact in your account.
  • Write a short subject, for example: “KYC document review – username”.
  • In the body, include username, phone number, and a clear description.
  • Attach images or PDFs of receipts, bank statements, or error screens.
• Best for:
  • KYC reviews and verification follow-up.
  • Payment disputes or reconciliation.
  • Account changes that need records.
  • Responsible gaming requests.
• Contact details:
  • Use the official support email listed on the website to avoid phishing.
  • For security matters, use the security address shown in the Help section.
• Expected timing:
  • Auto-acknowledge in minutes.
  • First human reply in 2 to 12 hours, complex cases up to 24 hours.
• Tips for faster replies:
  • One issue per email and a clear subject line.
  • Bullet your questions.
  • Include dates, amounts, and transaction IDs.
  • Send from your registered email. That helps MegaPari customer support match your account quickly.

Phone support is limited for Bangladesh.

• Availability:
  • There is no local helpline number 24/7 for Bangladesh at this time.
  • No free number or support number is advertised on the website.
• What to do instead:
  • Use 24/7 chat for urgent matters.
  • Use email for formal or document-heavy cases.
• Expected timing through alternatives:
  • Chat reply in 1 to 3 minutes.
  • Email reply in 2 to 12 hours.
• Tips if a number appears on social media:
  • Do not share codes or passwords on calls.
  • Verify any phone details inside your account Help page first.
  • If unsure, ask the chat agent if a MegaPari helpline number exists for your case.

Official messaging can help with quick status checks, but personal data should stay in chat or email.

• Platforms used:
  • Links to official Telegram, WhatsApp, or Facebook pages are shown in the website footer or app menu.
  • Start any conversation only from those verified links.
• Best for:
  • Service updates, brief questions, or follow-up on a ticket ID.
  • Outage checks if the website is slow.
• Contact method:
  • Tap the platform link from the official website, then send your ticket ID and short question.
  • Do not share full card numbers, passwords, or one-time codes.
• Expected timing:
  • First reply in 1 to 6 hours, slower than live chat.
• Tips for safe and effective messages:
  • Ask only general questions.
  • Move account issues to chat or email right away.
  • Confirm the platform has a verified badge or matches the link on site.
  • If a profile asks for money, report it in chat. This helps the MegaPari support team protect users.

Technical support helps fix login errors, payment failures, and game glitches.

• How to reach technical help:
  • Start in live chat and ask for a transfer to technical support.
  • Or send an email using the technical contact shown in the Help section.
• Best for:
  • Login or 2FA not working.
  • KYC upload errors or file size issues.
  • Deposit charged but not credited, cashout pending or failed.
  • Game crashes, bet slip errors, or settlement questions.
  • App installation, updates, or device compatibility.
• Contact details:
  • Use in-site chat for real-time checks.
  • Use the technical support email listed on the website for logs and screenshots.
• Expected timing:
  • First triage in chat: 5 to 15 minutes.
  • Resolution time: 1 hour to 24 hours for common cases, 24 to 72 hours if a payment provider or game studio must review.
• Tips to speed up fixes:
  • Provide username, device model, OS version, and network type.
  • Share time of issue, bet ID or transaction ID, and exact error text.
  • Attach screenshots or screen recordings.
  • If the app fails, test on mobile web and note the result. This helps MegaPari customer service pinpoint the cause.

Priority help may be available for higher tiers.

• Access:
  • Check Profile, then Loyalty or VIP to see eligibility.
  • If eligible, use the VIP chat entry or your assigned host’s contact shown in your account.
• Best for:
  • High-value payment checks and fast KYC review.
  • Complex bet settlements.
  • Travel or large-limit arrangements.
• Contact details:
  • VIP chat badge in the support panel when available.
  • Dedicated inbox shown in your VIP area for priority email.
• Expected timing:
  • Chat pick-up in under 1 minute.
  • Email reply in 1 to 4 hours.
• Tips to qualify and get more value:
  • Keep account info updated and verified.
  • Maintain responsible activity and consistent play.
  • Use priority channels for time-sensitive issues only, so MegaPari support team can keep queues fast.