MegaPari Privacy Policy

• Personal information collected
  • Identity and contact details: name, date of birth, address, phone, email.
  • Account and profile data: username, preferences, responsible gaming settings.
  • Verification documents: KYC/AML checks using identity documents as permitted by law.
  • Transaction and payment data: deposits, withdrawals, methods, billing records.
  • Gameplay and activity data: bets, wins, limits, self-exclusion status.
  • Device and technical data: IP address, browser, app version, logs, cookies.
  • Communications: support chats, email correspondence, call recordings where lawful.
• Why this data is collected
  • To provide and operate the online services and manage accounts.
  • To verify identity and age, prevent fraud, and meet AML/CFT obligations.
  • To process payments, resolve disputes, and deliver support.
  • To improve websites, apps, and user experience using analytics.
  • To offer permitted service notices and, where allowed, marketing that a user can opt out of.
• Protection measures
  • Encryption in transit and at rest, strong access controls, and multi-factor authentication.
  • Network segmentation, monitoring, and incident response procedures.
  • Supplier due diligence and confidentiality obligations for processors.
  • Staff training and periodic security and privacy reviews.
• Retention
  • Account and transaction records are generally retained for at least 5 years after account closure to meet AML/CFT and accounting requirements.
  • Other records are kept only as long as needed for the purposes described or as required by law.
• User rights
  • Access, correction, deletion, restriction, portability, and objection to direct marketing.
  • Withdrawal of consent at any time, without affecting prior lawful processing.
  • Requests can be submitted through the Support Centre or the contact details provided on the website. A response is usually provided within 30 days.
• Legal basis and compliance
  • Processing relies on consent, contract performance, legal obligations, and legitimate interests.
  • Handling of personal data aligns with applicable laws of Bangladesh, including the Cyber Security Act 2023 and AML/CFT guidance from Bangladesh Bank and the BFIU, and follows internationally recognised principles similar to GDPR.

Personal data is used only for specified, lawful purposes:

• Account services: registration, login, profile management, responsible gaming tools.
• Transactions: deposits, withdrawals, refunds, chargeback handling.
• Security and integrity: identity checks, anti-fraud measures, risk scoring, and safeguarding the platform.
• Customer support: answering queries, resolving complaints, and service communications.
• Service improvement: analytics, testing, and quality assurance to enhance performance.
• Marketing: service-related messages and, where permitted, offers that a user can decline at any time.
• Compliance: AML/CFT screening, tax and accounting records, and responding to lawful requests.

Processing is conducted in a transparent manner and limited to the minimum information required to deliver the services.

• Access and portability
  • Users can review most account information in profile settings.
  • A full copy of personal data can be requested through the Support Centre, subject to identity verification.
• Correction
  • Inaccurate or incomplete details can be corrected in the account or by submitting a verified request.
• Deletion
  • A deletion request may be made at any time. Certain records must be retained for legal, tax, security, or AML/CFT reasons, usually for at least 5 years after account closure. Where deletion is not possible, data will be restricted or anonymised.
• Timelines and authentication
  • Standard response time is 30 days. Complex requests may require more time as permitted by law.
• Security checks and payments
  • By using the platform, the user consents to security checks and to the processing of payment data by authorised payment providers for transactions, fraud prevention, and compliance.

• Access to gambling services is restricted to persons aged 18 or older.
• Age cannot be confirmed without appropriate documents. Verification may be requested at any time.
• If a minor’s account or data is discovered, access will be blocked and the information deleted as soon as practicable.
• A parent or legal guardian may request erasure of a minor’s information by contacting support and providing proof of authority.

• Personal information may be processed in countries where service partners, payment providers, support teams, or data centres operate.
• Use of the website constitutes consent to such cross-border transfers, subject to appropriate safeguards.
• Transfers are protected by contractual clauses and equivalent measures designed to ensure confidentiality, integrity, and availability of information.
• All partners handling data are required to apply security and privacy controls consistent with this document and applicable law.

• This disclaimer explains limits that may affect how these rules apply in practice.
• It takes effect when the user accepts the policy by account registration, affirmative acceptance, or other lawful accession methods.
• Nothing here limits non-excludable rights under applicable law. If any part of this policy is found invalid, the remainder stays effective.
• In case of differences between versions, the English (Bangladesh) text published on the website governs unless local law requires otherwise.

• Definition
  • Cookies are small files stored on a device that remember settings and track use of the online services.
• Purpose
  • Essential operation and security.
  • Statistics and behaviour analysis to improve performance.
  • Personalisation such as language, odds view, and saved preferences.
  • Advertising measurement where permitted by law.
• Retention and control
  • Non-essential cookies are kept for up to 1 year.
  • Users can manage cookies in the browser and through the on-site cookie settings. Some features may not function if certain cookies are blocked.

• Use of the services signifies full acceptance of this Privacy Policy.
• The current version published on the website prevails over any prior versions.
• Continued use after updates indicates acceptance of the revised policy.

• Personal data may be shared with third parties in line with this policy and applicable law, including:
  • Payment processors, banks, and anti-fraud providers.
  • Identity verification and AML/CFT screening services.
  • Customer support, analytics, hosting, and security vendors.
  • Professional advisers and dispute resolution bodies.
  • Public authorities when legally required.
• The categories or list of such parties are provided on the website where available. If a specific party is not listed, the purpose and scope will be communicated when applicable.
• Providing personal information constitutes consent to such sharing when consent is the lawful basis. Each third party remains responsible for its own privacy practices under its policy.

• The website may include links to external websites or services that have their own privacy policies.
• The operator is not responsible for how those sites collect or use information.
• Users should review the privacy policy of any external site they visit and exercise caution when sharing personal data.